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Frequently Asked Questions
General
Yes we do, please scroll down to "Shipping" and select your home country to read full details
Shipping times vary per product type and per country, please scroll down to "Shipping" and select your home country to read full details
You can contact us through our contact page, or the live chat button in the bottom right corner of the website. Both options connect you directly with Rachael, the founder.
PLEASE CHECK YOUR JUNK MAIL for responses, thank you
Shipping
We offer 3 different types of products for UK customers:
1. Unframed Prints - arrive with you within 5-7 business days on standard or express shipping options, NOT BUDGET
2. Framed Print - arrive with you within 5-10 business days on standard or express shipping options, NOT BUDGET
3. Custom Framed Art - 10 business days
Custom framed products are ANY FRAME that IS NOT the plain natural wood, white or black standard framing. Custom frames include all coloured / hand painted frames, wood effects, gold or embellished frames.
If you require further clarification, please get in touch via the chat button in the bottom righthand corner of the website. You will be instantly connected directly to Rachael, the owner and founder.
Your order will ship from the UK
Please add products to your basket/cart for an accurate shipping cost
RETURNS
Due to all items being made to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
We offer 3 types of product for US customers:
1. Unframed Prints - printed and shipped in the USA. Arrives within 5-7 business days on standard or express shipping options, NOT BUDGET
PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option
2. Framed Prints - printed, framed and shipped in the USA. Arrives within 7-10 business days on standard or express shipping options, NOT BUDGET. This is for our STANDARD framing option, the plain natural wood, white or black
PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option
3. CUSTOM Framed Art - SHIPPED FROM THE UK, you may incur import charges. Arrives within 10-15 business days, fully tracked. Shipped with Royal Mail, and final delivery by USPS. Custom frames are any frame that is Gold, painted, coloured, ornate or wood effect. If you are unsure, please get in touch BEFORE placing your order. Use the chat button in the bottom right of the website
Please add products to your basket/cart for an accurate shipping cost.
Shipping Options:
Budget = untracked
Standard = tracked
Express = tracked
Overnight = tracked
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
When “STANDARD” or “EXPRESS” shipping options are chosen, your order will be printed and shipped in Canada - no import charges.
“BUDGET” shipping option will ship from the UK and will incur import charges - please do not select Budget or Overnight shipping options.
We offer 1 type of product for Canadian customers:
1. Unframed Prints - arrive with you within 5-10 business days
Please add products to your basket/cart for an accurate shipping cost
Budget - Please do not select this shipping option. If you choose this shipping option, your order will be printed in the UK, will be un-trackable, will take up to 1 month to arrive and you will also be charged import charges
Standard - your order will be printed and shipped in Canada. Arrives within 7-10 business days
Express - your order will be printed and shipped in Canada. Arrives within 5-10 business days
Overnight Shipping: Please do not choose this shipping option, we do not ship orders overnight as they need time to be printed and packed first. Please choose Express shipping if you need a more reliable, faster service than Standard.
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
Your order will ship from the EU, no import charges or fees.
We offer 2 types of product for EU customers:
1. Unframed Prints - arrives within 5-10 business days on standard or express shipping options, NOT BUDGET.
PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option
2. Framed Prints - arrives within 5-10 business days on standard or express shipping options, NOT BUDGET.
PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option
Please add products to your basket/cart for an accurate shipping cost.
Shipping Options:
Budget = untracked
Standard = tracked
Express = tracked
Overnight = tracked
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
Printed and shipped in the EU
We offer 1 type of product for Ireland customers:
1. Unframed Prints - arrives within 5-15 business days on standard shipping options, NOT BUDGET.
Your order will ship from the EU, no import charges, providing you select the Standard shipping option at checkout.
Please add products to your basket/cart for an accurate shipping cost.
Shipping Options:
Budget = untracked (takes up to 30 days to arrive)
Standard = tracked (please choose this option)
Express = DO NOT SELECT, else your order will ship from the UK and you will have to pay import charges.
Overnight = DO NOT SELECT, else your order will ship from the UK and you will have to pay import charges.
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
Printed and shipped in Australia
We offer 2 types of product for Australian customers:
1. Unframed Prints - arrives within 3-7 business days on standard or express shipping options, NOT BUDGET
PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option
2. Framed Prints - arrives within 7-10 business days on standard or express shipping options, NOT BUDGET
PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option
Your order will ship from the Victoria, near Melbourne
Please add products to your basket/cart for an accurate shipping cost.
Shipping Options:
Budget = untracked
Standard = tracked
Express = tracked
Overnight = tracked, but please do not choose, as it will still take 3-7 days in production
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
UNTRACKED / BUDGET SHIPPING OPTIONS - if you choose untracked or budget, on occasion, some orders may take over 1 month to arrive.
We offer 2 types of product for customers who reside outside of the UK, USA, EU and Australia:
1. Unframed Prints
2. Standard Framed Prints
We are connected with printing labs in the UK, USA, EU and Australia. It is most likely that your order will ship from the UK, but if you need to be sure, please contact us BEFORE ordering so we can check for you.
IMPORT CHARGES the customer is responsible for finding out what import charges they may incur. We do not offer returns or refunds in the event that you do not collect or pay your charges. If your order is returned due to non-payment, you will need to pay postage charges for it to be returned to you.
Please add products to your basket/cart for an accurate shipping cost (this does not display import charges)
Shipping Options:
Budget = untracked (not recommended)
Standard = tracked
Express = tracked
Overnight = tracked (will not arrive next day!)
Estimated Delivery Times
Unframed prints | 7-21 business days on standard or express shipping options, NOT BUDGET
PLEASE DO NOT select the "Overnight" shipping option - your order will still take over a week to arrive with you.
RETURNS
Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
GIFTING
All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.
Order Issues
RETURNS
Due to all items being printed to order within 2 hours of being placed, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.
CANCELLATIONS
Products are automatically printed to order by our manufacturer within 2 hours of you completing payment. If you realise you have made an error, please reply to your order email WITHIN 2 HOURS of placing the order, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.
Unfortunately, once you have placed your order, we cannot make any changes to it. Your order is produced within 10-30 minutes of you placing it and, due to all items being made to order, all sales are final. Please reply to your original order email, if you have any urgent concerns and we will do our best to help.
If URGENT, please call Rachael on; +44 7843018645
For orders that have been damaged in transit, please reply to your original order email (please check junk mail) and include the following information:
1. images of the damage to print/frame
2. images of the packaging (damaged or undamaged)
3. image of the address label
Once we have received the above, we will be in touch to arrange a replacement