Shipping & Returns

UK, USA customers ONLY:

UNFRAMED ART: 13th Dec

- Unframed is any product which does not have a frame

- with Standard and Express shipping options, not budget

STANDARD FRAMING: 13th Dec

- This is only for our standard frames which are plain and available in the Natural Wood, White and Black options

- with Standard and Express shipping options, not budget

CUSTOM / VINTAGE FRAMES: 29th November (orders placed after this date may not ship until the 2nd week of Jan)

- Custom frames are ANY other frame which isn't our standard frame above. This includes gold frames, painted frames, coloured frames, ornate frames, vintage frames etc.

If you are unsure, please get in touch BEFORE placing your order by using the chat button in the bottom right of the screen.

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REST OF WORLD:

7th December is the cut off date for ALL products when shipped on EXPRESS SERVICES ONLY. If you select “Budget Untracked” it can take up to 30 business days to arrive and is not trackable.

SHIPPING

FREE shipping over £50 spend

Produced and shipped in the UK

We offer 3 different types of products for UK customers:

1. Unframed Prints - arrive with you within 5-7 business days on standard or express shipping options, NOT BUDGET

2. Framed Print - arrive with you within 5-10 business days on standard or express shipping options, NOT BUDGET

3. Custom Framed Art - 14 business days

Orders for custom frames placed after 29th November, may not be shipped until 2nd week of January. Please get in touch BEFORE placing your order if you need a specific shipping date.

Custom framed products are ANY FRAME that IS NOT the plain natural wood, white or black standard framing. Custom frames include all coloured / hand painted frames, gold or embellished frames.

If you require further clarification, please get in touch via the chat button in the bottom righthand corner of the website. You will be instantly connected directly to Rachael, the owner and founder.

Your order will ship from the UK

Please add products to your basket/cart for an accurate shipping cost

RETURNS

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.

CANCELLATIONS

Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.

GIFTING

All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.

SHIPPING

Unfortunately, due to rising shipping costs in the US, we can no longer offer free shipping on any order. Prices shown in cart are set directly from our manufacturer and are exactly what we pay - we do not make money on shipping costs.

Printed and shipped in the USA

We offer 2  types of product for US customers:

1. Unframed Prints - arrives within 5-7 business days on standard or express shipping options, NOT BUDGET

PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option

2. Framed Prints - arrives within 7-10 business days on standard or express shipping options, NOT BUDGET

PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option

Your order will ship from the USA

Please add products to your basket/cart for an accurate shipping cost.

Shipping Options:

Budget = untracked

Standard = tracked

Express = tracked

Overnight = tracked

RETURNS

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.

CANCELLATIONS

Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.

GIFTING

All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.

SHIPPING

When “STANDARD” or “EXPRESS” shipping options are chosen, your order will be printed and shipped in Canada - no import charges.

“BUDGET” shipping option will ship from the UK and will incur import charges - please do not select Budget or Overnight shipping options.

We offer 1 type of product for Canadian customers:

1. Unframed Prints - arrive with you within 5-10 business days

Please add products to your basket/cart for an accurate shipping cost

Budget - Please do not select this shipping option. If you choose this shipping option, your order will be printed in the UK, will be un-trackable, will take up to 1 month to arrive and you will also be charged import charges

Standard - your order will be printed and shipped in Canada. Arrives within 7-10 business days

Express - your order will be printed and shipped in Canada. Arrives within 5-10 business days

Overnight Shipping: Please do not choose this shipping option, we do not ship orders overnight as they need time to be printed and packed first. Please choose Express shipping if you need a more reliable, faster service than Standard.

RETURNS

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.

CANCELLATIONS

Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.

GIFTING

All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.

SHIPPING

Unfortunately, due to rising shipping costs in the EU, we can no longer offer free shipping on any order. Prices shown in cart are set directly from our manufacturer and are exactly what we pay - we do not make money on shipping costs.

Your order will ship from the EU, no import charges or fees.

We offer 2  types of product for EU customers:

1. Unframed Prints - arrives within 3-10 business days on standard or express shipping options, NOT BUDGET.

PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option

2. Framed Prints - arrives within 3-10 business days on standard or express shipping options, NOT BUDGET.

PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option

Please add products to your basket/cart for an accurate shipping cost.

Shipping Options:

Budget = untracked

Standard = tracked

Express = tracked

Overnight = tracked

RETURNS

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.

CANCELLATIONS

Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.

GIFTING

All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.

SHIPPING

Unfortunately, due to rising shipping costs in the EU, we can no longer offer framed art, nor free shipping on any order. Prices shown in cart are set directly from our manufacturer and are exactly what we pay - we do not make money on shipping costs.

Printed and shipped in the EU

We offer 1  type of product for Ireland customers:

1. Unframed Prints - arrives within 3-7 business days on standard shipping options, NOT BUDGET.

Your order will ship from the EU, no import charges, providing you select the Standard shipping option at checkout.

Please add products to your basket/cart for an accurate shipping cost.

Shipping Options:

Budget = untracked (takes up to 30 days to arrive)

Standard = tracked (please choose this option)

Express = DO NOT SELECT, else your order will ship from the UK and you will have to pay import charges.

Overnight = DO NOT SELECT, else your order will ship from the UK and you will have to pay import charges.

RETURNS

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.

CANCELLATIONS

Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.

GIFTING

All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.

SHIPPING

Unfortunately, due to rising shipping and manufacturing costs in Australia, we can no longer offer free shipping on any order. Prices shown in cart are set directly from our manufacturer and are exactly what we pay - we do not make money on shipping costs.

Printed and shipped in Australia

We offer 2 types of product for Australian customers:

1. Unframed Prints - arrives within 3-7 business days on standard or express shipping options, NOT BUDGET

PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option

2. Framed Prints - arrives within 7-10 business days on standard or express shipping options, NOT BUDGET

PLEASE NOTE - "Overnight" will still take circa 5 days to arrive, so we do not recommend choosing this shipping option 

Your order will ship from the Victoria, near Melbourne

Please add products to your basket/cart for an accurate shipping cost.

Shipping Options:

Budget = untracked

Standard = tracked

Express = tracked

Overnight = tracked, but please do not choose, as it will still take 3-7 days in production

RETURNS

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.

CANCELLATIONS

Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.

GIFTING

All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.

SHIPPING

UNTRACKED / BUDGET SHIPPING OPTIONS - if you choose untracked or budget, on occasion, some orders may take over 1 month to arrive.

We offer 1 type of product for customers who reside outside of the UK, USA, EU and Australia:

1. Unframed Prints 

We are connected with printing labs in the UK, USA, EU and Australia. It is most likely that your order will ship from the UK, but if you need to be sure, please contact us BEFORE ordering so we can check for you.

IMPORT CHARGES the customer is responsible for finding out what import charges they may incur. We do not offer returns or refunds in the event that you do not collect or pay your charges. If your order is returned due to non-payment, you will need to pay postage charges for it to be returned to you.

Please add products to your basket/cart for an accurate shipping cost (this does not display import charges)

Shipping Options:

Budget = untracked (not recommended)

Standard = tracked

Express = tracked

Overnight = tracked (will not arrive next day!)

Estimated Delivery Times

Unframed prints | 7-21 business days on standard or express shipping options, NOT BUDGET

PLEASE DO NOT select the "Overnight" shipping option - your order will still take over a week to arrive with you.

RETURNS

Due to all items being printed to order, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.

CANCELLATIONS

Products are automatically printed to order by our manufacturer within 30 minutes of you completing payment. If you realise you have made an error, please reply to your order email immediately, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.

GIFTING

All orders are shipped without any branding or invoices included, so recipients will not see pricing. Unfortunately, we are not able to add special notes for gift items, nor gift wrap.

RETURNS

Due to all items being printed to order within 2 hours of being placed, we cannot, under any circumstance, offer a refund or exchange. However, if you are not 100% satisfied with your items or your order arrived damaged in transit, please hold onto all packaging and reply to your order email for assistance.

CANCELLATIONS

Products are automatically printed to order by our manufacturer within 2 hours of you completing payment. If you realise you have made an error, please reply to your order email WITHIN 2 HOURS of placing the order, so that we can try and assist. After this time, or if you order has already been printed, we cannot cancel or amend. This includes amending shipping addresses. We cannot be held responsible if PayPal, Shopify Pay or auto-fill settings on your device input an old shipping address or a non-complete address, though we do try to help where we can, when customers contact us immediately.

Damaged Orders

For orders that have been damaged in transit, please reply to your original order email and include the following information:

- images of the damage to print/frame

- images of the packaging (damaged or undamaged)

- image of the address label

Unfortunately, once you have placed your order, we cannot make any changes to it. Your order is produced within 10-30 minutes of you placing it and, due to all items being made to order, all sales are final. Please reply to your original order email, if you have any urgent concerns and we will do our best to help.

If URGENT, please call Rachael on; +44 7843018645